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At [Your Store Name], we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not fully satisfied with your order, we are here to help. Please review our return and refund policy below.
We offer a 30-day return policy for items purchased from our online store. To be eligible for a return, your item must be unused, in the original packaging, and in the same condition that you received it.
Contact Us: Please reach out to our customer service team at [email address] or call [phone number] within 30 days of receiving your item to initiate the return process.
Return Authorization: Our team will provide you with a Return Authorization (RA) number and instructions on how to return your product.
Ship the Item Back: Once you have the RA number, ship the item back to us. You are responsible for the shipping costs unless the return is due to an error on our part (such as a defective product or wrong item).
Inspect the Item: Upon receiving the returned product, we will inspect it to ensure it meets the conditions outlined in our return policy. Once verified, we will process your refund or exchange.
Refunds will be issued to the original payment method once the return has been processed and approved. If you are approved for a refund, we will initiate the refund and notify you via email. Please allow 5-7 business days for the refund to appear on your bank statement, depending on your payment provider.
Certain products are not eligible for return or refund, including but not limited to:
Perishable goods (e.g., groceries, fresh food).
Items marked as non-returnable at the time of purchase.
Opened or used health and beauty products.
If you received a defective or damaged item and would like to exchange it for the same product, please contact us as soon as possible. We will provide you with the necessary instructions to exchange your item.